DELIVERY
Orders can be placed online at http://www.lucychoilondon.com
We are happy to deliver orders all over the world and require a signature upon delivery. Orders are fulfilled and sent Monday - Friday from 9am - 5pm. Orders received after 12pm on Friday will be processed the following Monday. All orders must be received by 12pm to be processed on that day. If they are received after 12pm, they will be processed the following working day.
A signature is required at the delivery address before the goods can be released. If a signature cannot be provided, a card should be left by the courier to inform the customer of an attempt to deliver the goods. It is the customer's responsibility to arrange a pick up or further drop off of the goods if the original delivery is missed by the customer. Lucy Choi London can take no responsibility for goods after the first delivery attempt.
Should you wish to track your delivery, please contact Lucy Choi London at info@lucychoilondon.com for tracking information.
Same Day Delivery (London post codes only)
We can provide same day delivery for London post codes. If you would like to use this service, please contact Lucy Choi London to obtain a quote, as prices will vary depending on your location.
1-3 Working Days UK Delivery
Free shipping for UK orders. (This does not include exchanges/returns. Please note that for any exchanges/returns, all postage will be required to be paid by the customer.)
Please note that free shipping excludes the following styles: Vienna, Sienna, Moscow, and Valencia. Shipping costs for these styles are £30 per pair. Please contact Lucy Choi London at info@lucychoilondon.com or on 0207 402 0515 to make payment for shipping these styles.
International Delivery
If you live outside the UK, please contact Lucy Choi London on 0207 402 0515 or info@lucychoilondon.com to obtain a shipping quote, as costs will vary depending on your location.
Lucy Choi London does not take responsibility for any customs charges or holding/return fees on any goods held or charged during international delivery. Customers are encouraged to research the rules of their delivery address before placing international orders.
Shipping and Tracking
Your parcel will be given a tracking number which will be emailed to you once your parcel has been shipped, it is then the customer's responsibility to track their item.
If you have any questions please don't hesitate to e-mail us on info@lucychoilondon.com